Shipping

Processing & Shipping

All orders are shipped from our warehouse within 3 business days. If you've ordered a "pre-order" item, your order will ship once all the items on your order are available.

Processing & Shipping Time

Enjoy complimentary worldwide free shipping on orders totaling $99 USD or more.

Our standard shipping time is 8-20 business days worldwide.

Please note that these are estimated delivery times and may vary depending on factors such as shipping destination, customs processing, and carrier delays.

International Orders

Please note the orders may be subjected to import duty taxes, VAT and handling fees, which we are not responsible for. The amount of duties and taxes you may incur depends on your country. 

 

Receiving your Order

If your tracking number says that your package has arrived, but you haven't received anything, we suggest doing the following:

• Verify the shipping address on your order is correct.
• Look for an attempted delivery notice slip.
• Double check your area in case it's stored in a hidden area.
• Check to see if your neighbours or someone in your residence accepted it
• In rare cases, please allow for an additional 1-2 days beyond the estimated delivery time, as some orders may be marked as delivered before their actual arrival.

Starry Jade is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.

If your package is still nowhere to be found, please contact us at starryjadeshop@gmail.com.